ProductChannel Service DMS

Channel Service DMS

Now generation online service DMS designed to unify and streamline your service network.

Service Leads

Caputure and organise and followup service leads for periodic maintenance or AMC.

Service Tickets

Generate service tickets for confirmed service calls.

Warranty Validation

Validate warranty status based on warranty registration data.

Ticket Allocation and Routing

Allocate service tickets to service personnel with realtime notification on their mobile app

Field Visit Tracking

Track physical movement of service personnel with latitude and longiture capturing.

Ticket Closure

Analyse turn around time (TAT) for every service call and comapre with SLAs

Job Card and Spares Management

Maintain Service Personnel-wise Spares Inventory and Comspumtion

Annual Maintenance Contracts

Maintain the record of AMCs and schedule periodic maintenance visits

Warranty Replacement

Track free replacement of spares agsinst warranty

Claim Management

Channel Partners can sumbit free replacement claim invoices with supporting documents through the system for speedy processing.

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